Refund & Returns Policy
Last updated: June 2026
Every SoilSense order is covered by a 30-day money-back guarantee. If your meter arrives faulty or reads erratically, we'll replace it or refund you — no complicated hoops.
How it works
- Email contact@soil-moisture-meter.com within 30 days of delivery with your order number.
- Tell us the issue (a photo or short description helps).
- We'll arrange a replacement or a full refund to your original payment method.
Faulty items
If a meter is defective on arrival, you don't need to ship it back for a refund in most cases — we resolve it directly.
Refund timing
Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank.
Questions
We're here to make it right: contact@soil-moisture-meter.com.
Who pays for return shipping
Return shipping is arranged and paid by you. We recommend a tracked service: until the parcel reaches us it stays your responsibility, and a tracking number is what lets us refund you the moment it lands.
One exception, and it is on us: if an item arrives faulty, damaged or is not what you ordered, we cover the return in full.